VIP Health Club Terms and Conditions2018-10-08T10:26:21+00:00

VIP Health Club Terms and Conditions

This page sets out the terms and conditions of your pet’s membership in The Vet Group Very Important Pet’s Health Club (VIP Health Club). By checking the box on the online registration form, you agree to these terms and conditions.

Personal information

The information in this form is collected so that The Vet Group can provide your pet with the VIP Health Club membership benefits and will only be used by The Vet Group for this purpose.

Some definitions

Member – Is the pet named on the application form. Only pets enrolled in the Very Important Pet’s Health Club membership are eligible for member benefits.
Consultation – is an examination of your pet by a veterinarian for the purpose of diagnosis. The 10% discount benefit applies to the consultation only. If your pet requires additional goods or services such as medications, xrays, surgery or blood tests these will not be subject to the 10% discount.


The fees payable for membership of The Vet Group VIP Health Club are detailed on this form. The fees are payable directly to The Vet Group irrespective of whether your pet attends their six-monthly check-ups. Fees may be subject to change upon 30 days’ notice. Fees paid in advance will not be subject to any price increase in the relevant year for which the fees have been paid.


The Vet Group Very Important Pet’s Health Club spreads the cost of preventative health care for your pet over a 12 month period. By paying monthly you may receive goods and services up to three months in advance of full payment. The Vet Group supplies these to you in good faith with an expectation of a 12 month commitment to the Club. If you wish to cancel your pet’s membership before the 12 months is up you may need to pay for goods and services already received. This will be calculated at the discretion of The Vet Group.

Accounts in arrears

If an account is in arrears, membership will be suspended until the account is brought back up to date.

Payment methods accepted

Our preferred payment method for monthly payments is credit or debit card (MasterCard or Visa). Other forms of payment for yearly
payments are cash or electronic funds transfer. If a credit card payment is unable to be processed, 2 further attempts will
be tried over the following 4 working days. Please note your account may be charged with any costs associated with dishonoured
payments. If still not able to be processed see accounts in arrears.


Receipts are issued via email upon confirmation of payment.


We may amend these terms and conditions at any time upon 30 days’ prior notice to you. You may terminate these terms and
conditions following the amendment.