COVID-19: latest news2020-05-09T22:56:43+10:00

COVID-19 update: May 9th

It’s been weeks of social distancing and disinfection – thank you all for your understanding of the procedures we’ve put in place. And fortunately, COVID-19 infection rates in Victoria have remained low. In the coming weeks no doubt social distancing requirements will change, but in the meantime:

For small animal owners:

  • Where possible, only have one person attend with your animal for a consult
  • When arriving for your appointment, please wait in your car. Phone us from your car on arrival and a member of staff will be out to greet you promptly
  • Please phone ahead if ordering prescription medicine repeats or prescription diets so we can arrange to have them ready for you
  • We may defer some non-urgent procedures if appropriate
  • We do also offer phone or video consultations if required

If you have concerns about your pet’s health, please call or email the Pet Care Team and we can discuss the options best suited to your situation.

Wollaston Pet Care 5561 6911

Timboon Pet Care 5558 6666


For farmers:

  • Please continue to ring to place orders prior to coming to a clinic so that it is ready for you when you get there
  • We have put measures in place to reduce contact between people at the clinics and will also take measures to reduce contact on farm
  • If you are having difficulties with the phone line for orders or booking in farm calls, please email our Farm Services Team

Farm Services 1300 838 700


We are keeping up with the latest COVID-19 news and will continue to update our clients on the measures we are required to have in place. As always, we are here to help and thank you for your understanding and cooperation.


For clients and their families that may be at risk of COVID-19 infection and are in quarantine or those who are sick with symptoms of COVID-19 (temperature >38°C, cough, shortness of breath, sore throat, runny nose and fatigue) it is important to avoid direct contact with others as per the Victorian Government’s self-isolation guidelines.

If you have animals that need to be seen, call us and we will discuss how we can do this safely.

Similarly, if you need products or medications for your pets or farm animals, call us and we can work out a way to get them to you.


Why is COVID-19/Coronavirus considered so bad?

The vast majority of people infected with COVID-19 will have mild respiratory signs such as a fever, cough, shortness of breath, sore throat and runny nose. However in some people the disease progresses to pneumonia and other serious health conditions. In severe cases patients need intubation and ventilation in the ICU. This video – “What Coronavirus actually does to the human body” – is a very good explanation of what the virus does and we recommend that everyone watches it.

COVID-19 is a newly emerged virus and none of the human population has any immunity to it. It can spread quickly: through inhalation of infected droplets in the air or by touching infected surfaces and transferring the virus to your eyes/nose/mouth. People with suppressed immune systems or other medical conditions are even more at risk of severe infections.

If you suspect you may have COVID-19, call your local doctor or the Victorian Coronavirus Hotline on 1800 675 398. It is open 24/7.

Can I give COVID-19 to my pet?

Two cats in Belgium and Hong Kong, whose owners were sick with COVID-19, also became sick with respiratory signs thought to be COVID-19. Several tigers in an American zoo also tested positive to COVID-19 after one of their handlers fell sick with the disease.

While this human to feline transfer is very rare, it is a reminder for people who are sick with respiratory signs to minimise contact contact with their pet/s while sick. No hugging, face-to-face contact or pets sleeping on your bed. Wash your hands before and after handling them and before and after feeding your animals.

Are my animals a risk to me?

Coronaviruses are a group of viruses that infect birds and mammals, including humans. They are often associated with respiratory symptoms and can also affect the gut. The virus that causes COVID-19 is a coronavirus and likely originated from a wildlife reservoir.

Canine coronavirus, which can cause diarrhoea, and feline coronavirus, which can cause feline infectious peritonitis (FIP), have been seen by veterinarians for many years. They do not cause infections in humans. These coronaviruses are not associated with the current COVID-19 pandemic.

There is also a Bovine coronavirus that can cause scouring in calves. Click here to find out more and what this means for the people caring for calves.

flow chart for pet owners to minimise covid-19 risk